Cycle Sport & Fitness Customer Testimonials

Customer Testimonials

Real Comments from Real Customers!

We started this "Customer Testimonials" page in 2007 and welcome all customer comments. Please drop us a letter or email anytime.

Of course, no product or business is absolutely perfect. We especially want to hear from you if you are not 100% satisfied with our products or service. If we make a mistake, or if you have a problem with the product that you purchased from us, we will do our best to "make it right," and/or help you with any questions or problems that you have.

NO Baloney! These are actual verbatim excerpts from letters and emails from real customers

June, 2010 - Mark B. from Canonsburg, PA writes about our fast service: "You guys are great! Thanks again! Have a good one"

January, 2010 - Jim S. from Vernon Hill, IL writes: "I wanted to thank you guys, Tom & John, for your assistance w/my recent purchase of Air Dyne replacement pedals and seat. Both seem to be making a big difference in my workouts. I had contacted a number of local independent bike shops and 800 numbers as part of my efforts to upgrade my Air Dyne and your shop was head-and-shoulders above anyone else I contacted - in terms of your interest & patience in answering my questions, your recommendations, and in post-sale assistance w/old pedal removal, etc.. I'm glad I was able to give you my business."

12/01/2009 - Susan S. & David S. from Sandy Springs, GA: "Thanks. Cycle Sports & Fitness exceeded our expectations. The guys there were helpful and supportive. They did everything we asked for"

10/31/2009 - James B. from Cashiers, NC: We got it! Thanks for the excellent and personal service. We will keep your company in mind for the future.

06/19/2009 - Bob C. from Salem, NJ: "I have never dealt with a business so human very rare VERY RARE. Peace and Love to you. Bob.

12/05/2008 - Rafael Q. from El Paso, TX: "...I did get the sunglasses last Friday. Thank you for the great service and prompt delivery and excellent communication."

12/03/2008 - Deborah G. from Manassas, VA: Got the unicycle today - thanks for the fast service. You made that real easy. -Debbie

11/2008 - Bill R. from Vista, CA: "I received my Schwinn 130 Upright via DHL...." "Have used it for a week and all is great. Easy assembly, adequate packaging, solid product. Thanks for your company's business style. We need more business operating like you do!"

7/2008 - Heather C. from Churchville, New York: "Thanks you so much for the timely shipping I received the package today. The helmet is great and fits perfect. I love it"

06/2008 - Tim D. from Park City, Utah writes: "Thank you for the prompt delivery of my Serfas glasses. I'll be using your website for many of my cycling needs"

06/2008 - Heather from De Soto, Illinois writes: "You guys rock! Thanks so much, Heather"

03/2008 - Susan C. from Marin County, California: "Thanks so much for your help! I am getting more help from you than I can obtain in any place here in Marin County of the great state of California! I truly appreciate it..... That makes you a standout in your industry."

Dave S. from North Tonawanda, New York: .... "I received my Airdyne and had no problem putting it together. Just wanted to thank you for your professionalism in handling my account. I'll recommend your co. very highly to anyone needing fitness equipment. Thanks again, Dave S. "

Steve W. from Bucyrus, Ohio: "Thanks for the reply. I called your store and my questions were answered and I purchased the 431. It arrived on 12/26. Your service was terrific with helpful people when I called and quick shipping very impressive in the Holiday season."

Linda C. from Grover Beach, California: "Thanks, Tom, I ordered one to ship today! John was very helpful.. I'll definitely be recommending your online store to my Unicycle group! Thanks."

Elizabeth L. from Roanoke, Virginia: "I just wanted to follow up and tell you how satisfied I am with your customer service. Thank you for calling me Monday to obtain my payment information and confirm my mailing address. I received my bicycle seat in 48 hours! Yesterday, I got to try it out for the first time, and I absolutely love it. The fit is perfect and it feels great riding! I am extremely pleased with this entire transaction."

Brian D. from Long Beach, California: "Thanks for shipping the Grape Sting Ray right before the DHL cut off on the Wednesday that I called. It arrived on Monday and my son will be thrilled when Santa comes around. You have a great company and the service over the phone was exemplary. If any customer needs assurance that you folks are for real, have em give me a shout."

Jeff M. from West Bend Wisconsin: "Hi, I just wanted to email a brief note to let you know I was very pleased with my recent purchase of a Torker Kick Scooter. Your website offered the best price I could find, plus free shipping! The scooter arrived in perfect condition just two days later. A great internet purchase experience and excellent customer service. Thanks!

Susan C. from New York State writes: "Hi...I love your web-site. Easy to navigate. I found what I needed right away."

Sandy from Sunnyvale, California writes about his Schwinn 438 Elliptical: "This is a great machine, and it is taking my workouts to a whole new level"

Mark H. from Nashville, Tennessee writes: "I called and ordered the new Schwinn 231 on Monday afternoon and it arrived at noon on Wednesday in Nashville, TN"

Mike B. from Jeffersonville, Indiana writes: "Our Elliptical Was Delivered As Promised In Great Shape... It Has Been Assembled, And Tested And Appears To Be The Same GREAT QUALITY As The Recumbent Cycle We Purchased From Cycle Sport & Fitness. We Just Wanted To Say "Thanks For The GREAT PRODUCTS Backed By GREAT CUSTOMER SERVICE!"

Sandra H. from Marina, California writes: "Thank you very much for taking such good care of me. I ordered a Schwinn 113 exercise bicycle, and it arrived this morning in excellent condition. I will be sure to visit your website again, should I need to buy anything for my bicycle."

Thomas W. from Ramsey, Michigan writes: "The Schwinn 231 exercise bike meets all of our expectations - but your customer service exceeds my expectations; I will look to Cycle Fitness as my first (1st) choice in the future" .... "The instructions and assembly were straight forward for me but it was an absolute delight to hear from the seller to offer assist in the event I had trouble!"

Sheree R. from St. Petersburg, Florida writes: I want to thank you so much for helping me make my dreams come true. I have wanted a classic Stingray for a LONG time.... My new GRAPE Stingray is sitting right here in my house (you don't think I would make it live outside???) LOL LOL. I already love it so much. I know for sure I will have this bike for the rest of my life. Oh, I might add one or two along the way, but this is going to be the ONE. I want to thank you for that. Also, I want to say your service is the BEST. I couldn't believe when I saw that box on my front porch. It was so fast, it seemed I waved a magic wand and it appeared. You are the greatest!! Thanks again!!

Two Retail Store Locations:
Cycle Sport & Fitness 2184 South Taylor Road, Cleveland Heights, Ohio 44118 | 216-321-4977
Cycle Sport & Fitness 7802 Munson Road, Mentor, Ohio 44060 | 440-257-2170

For after hours merchandise orders, you may also print out and fax or mail this Merchandise Order Form